Where the Real Work Happens: Building Operations With the People, Not Just For Them

When most people hear the word operations, they think of systems. Spreadsheets. Processes. Maybe even a thick, spiral-bound strategy report that’s handed to the CEO with a hopeful “good luck.”

But here’s the truth I’ve come to know after years in the trenches of growing businesses, especially in the healthcare space:

Operations don’t live in documents.
They live in people.

In their routines, their gut instincts, their frustrations, and the five different ways they actually get things done—none of which are listed in your SOP manual.

And that’s why, at Amini Business Consulting, we don’t just design operations around people.
We build operations with them.

A Client Who Taught Me This (The Hard Way)

A few years ago, I worked with a mid-sized clinic that had hired a “big name” firm before us. Their deliverable? A 63-page operations blueprint that outlined the clinic’s ideal structure, workflows, and job roles.

You know where that blueprint lived?

On a dusty shelf in the clinic director’s office.

When we came in, we asked the staff one question:
“How do things really work around here?”

And that question changed everything.

Within days, we’d pulled team members into whiteboard sessions, post-it brainstorms, and casual interviews over tea. We discovered workarounds, brilliance hidden in the admin staff, and missed opportunities between departments that no software could have caught.

What we created together didn’t just look good.
It worked—because it came from them.

Why Team Workshops Beat 50-Page Reports Every Time

Too often, operations consulting is treated like a top-down exercise: consultants interview the CEO, audit a few reports, and then disappear to craft a “grand reveal” presentation.

But how does that help the receptionist who's building ad-hoc processes to compensate for tech that doesn’t talk to each other?
Or the nurse who knows the patient intake form could be shorter, but has never been asked?

This is where our workshops come in.

Instead of presenting solutions to people, we build solutions with them through facilitated co-creation sessions that include:

• Process Mapping Workshops
  Where teams show us what really happens (not what’s in the SOP binder), and we map new systems together.

• Growth Path & KPI Labs
  We invite staff to articulate what growth looks like in their role—then design realistic KPIs and development plans in response.

• Culture Conversations
  Because no operational system succeeds without a culture that supports it, we help teams articulate values that show up in how they work day to day.

Involving your team in this way doesn’t just make the outcomes better. It increases adoption. It builds ownership. It creates alignment from the inside out.

This Work Is Deeply Human—And Deeply Strategic

I’ve spent over a decade in corporate operations, and I’ve read my fair share of excellent frameworks. But the most effective operational systems I’ve ever built didn’t come from textbooks.

They came from people.

From observing how a team thinks, where energy flows (or drains), and how to bridge the gap between what we want to do and how we actually do it.

Yes, we use tools. Yes, we document workflows. But we don’t stop there.

Because business operations—especially in service-based and healthcare environments—are not just about optimization.
They’re about understanding the humans who bring those operations to life.

If You're Looking for a Partner, Not Just a Consultant

If you’re a founder or executive who’s scaling and knows your internal systems can’t stay informal forever, but you dread the idea of another consultant disappearing into a spreadsheet and coming back with a 5-phase rollout plan that no one understands or remembers…

Let’s talk.

I promise we’ll build something better.
Together.