Cozy Homes Furniture Upholstery

Cozy Homes is a fast-growing furniture upholstery and interior fit-out business led by founder Precious. The brand is known for high-touch delivery, attention to detail, and strong client relationships but rapid growth had started to strain the backend of the business.

Business Challenges:

Precious was carrying the business on her back.

At the start of the engagement, operations were entirely founder-led. Precious was working 18-hour days, juggling site visits, client communication, hiring, and day-to-day coordination without documented processes, clear role ownership, or a system the team could operate from independently.

Projects were moving, but reactively. Knowledge lived in Precious’s head. Hiring was urgent but unstructured. Client experience depended heavily on her personal involvement.

The risk wasn’t a lack of demand; it was burnout and operational bottlenecks.

Strategic Approach

Founder Reset & Strategic Clarity

Using the Amini Method™, we aligned Cozy Homes’ values, purpose, and long-term vision with how decisions were being made day-to-day.

Team Building & Hiring Infrastructure

We delivered a repeatable hiring system, including:

  • Clear job descriptions with KRAs

  • Interview frameworks and evaluation scorecards

  • Offer letter and contract templates

  • Onboarding checklist and onboarding email sequence

Systems & SOPs for Scale

We implemented Notion as Cozy Homes’ central operations hub, designed around how the team actually works not generic templates.

Result and Benefit

Reduced operational chaos by moving to a shared system

Improved consistency in client experience through documented processes

Faster, more confident decision-making without founder dependency

Clear role ownership and onboarding structure for new hire

Conclusion

Cozy Homes moved from survival-mode operations to a business with structure, clarity, and repeatable systems.

Precious transitioned from being the operational bottleneck to leading with confidence, supported by documented processes, a growing team, and a central operations hub that protects service quality as the business scales.